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Call Center Quality Assurance Specialist Jobs 2021


Call Center Quality Assurance Specialist

Date: 2021-10-19 (New)

Job Description: Familiarity with contact center service and selling techniques. Listen to phone calls and review email, chat, and social media messaging to ensure advisors are…

Company: U.S. LawShield
Hiring Organization: U.S. LawShield
Salary: TBD
Location: Remote
Street Address: TBD

Locality: Remote
Region: disclosed when applied
Postal code: disclosed when applied


Job Details




Call Center Quality Assurance Specialist 1

Date: 2021-10-19 (New)

Job Description: Manage, monitor and adjust skill assignments in real-time to match the workforce availability and call volumes; Create and maintain Knowledge Base;

Company: Children & Family Services, Office of
Hiring Organization: Children & Family Services, Office of
Salary: TBD
Location: Menands, NY 12204
Street Address: TBD

Locality: Menands, NY 12204
Region: disclosed when applied
Postal code: disclosed when applied


Job Details


US Call Center Quality Assurance Specialist

Date: 2021-10-19 (New)

Job Description: Participates in development of reference documents to drive quality improvement Collaborates with call center management in the design of quality-monitoring…

Company: Healthy.io
Hiring Organization: Healthy.io
Salary: TBD
Location: Remote
Street Address: TBD

Locality: Remote
Region: disclosed when applied
Postal code: disclosed when applied


Job Details


US Call Center Quality Assurance Specialist

Date: 2021-10-19 (New)

Job Description: Participates in development of reference documents to drive quality improvement Collaborates with call center management in the design of quality-monitoring…

Company: Healthy.io
Hiring Organization: Healthy.io
Salary: TBD
Location: Boston, MA
Street Address: TBD

Locality: Boston, MA
Region: disclosed when applied
Postal code: disclosed when applied


Job Details


Telecommunications Specialist - Call Center

Date: 2021-10-19 (New)

Job Description: This position is directly responsible for overseeing the design, and implementation of complex IVR call flows and provides technical support for our telephony…

Company: Epiq Systems, Inc.
Hiring Organization: Epiq Systems, Inc.
Salary: TBD
Location: Remote
Street Address: TBD

Locality: Remote
Region: disclosed when applied
Postal code: disclosed when applied


Job Details



Data Collection Specialist - Amazon Astro

Date: 2021-10-19 (New)

Job Description: 1+ year of experience research, data collection, data analysis, utilizing data to drive process and system improvement, and effect quality assurance.

Company: Amazon.com Services LLC
Hiring Organization: Amazon.com Services LLC
Salary: TBD
Location: Arlington, VA
Street Address: TBD

Locality: Arlington, VA
Region: disclosed when applied
Postal code: disclosed when applied


Job Details


Call Center Quality Assurance Specialist (Remote)

Date: 2021-10-19 (New)

Job Description: Monitor active and completed calls, emails, and chats to assess quality. Minimum 3 years of contact center experience, including supervising and/or coaching…

Company: Dorel Home
Hiring Organization: Dorel Home
Salary: TBD
Location: St. Louis, MO
Street Address: TBD

Locality: St. Louis, MO
Region: disclosed when applied
Postal code: disclosed when applied


Job Details


Quality Assurance Call Center Specialist

Date: 2021-10-19 (New)

Job Description: Provides feedback to call center team leaders and managers. This individual will assist in developing, creating, and implementing call center quality processes…

Company: Kemper
Hiring Organization: Kemper
Salary: TBD
Location: St. Louis, MO
Street Address: TBD

Locality: St. Louis, MO
Region: disclosed when applied
Postal code: disclosed when applied


Job Details


Contact Center Quality Assurance Specialist - Remote

Date: 2021-10-19 (New)

Job Description: Provides trend reports and conducts analyses to drive call center performance. Collaborates with the training team to identify training needs, develop training…

Company: Baylor Scott & White Health
Hiring Organization: Baylor Scott & White Health
Salary: TBD
Location: Temple, TX 76508
Street Address: TBD

Locality: Temple, TX 76508
Region: disclosed when applied
Postal code: disclosed when applied


Job Details


Call Center Specialist, Constituent Services

Date: 2021-10-19 (New)

Job Description: Perform continual quality assurance, correcting deficiencies and data-entry errors to ensure the integrity of membership data;

Company: NAACP
Hiring Organization: NAACP
Salary: TBD
Location: Baltimore, MD 21215
Street Address: TBD

Locality: Baltimore, MD 21215
Region: disclosed when applied
Postal code: disclosed when applied


Job Details


HVACR I

Date: 2021-10-19 (New)

Job Description: This position performs minor to complex maintenance and corrective service as needed to support ongoing facility operations that are initiated through work…

Company: Children's National Hospital
Hiring Organization: Children's National Hospital
Salary: TBD
Location: Washington, DC 20010
Street Address: TBD

Locality: Washington, DC 20010
Region: disclosed when applied
Postal code: disclosed when applied


Job Details


Call Center Quality Assurance Specialist (REMOTE)

Date: 2021-10-19 (New)

Job Description: Prior auditing and/or quality assurance experience. Responsible for evaluating the quality and accuracy of voice signatures/authorizations and other recorded…

Company: National General Insurance
Hiring Organization: National General Insurance
Salary: TBD
Location: Alice, TX 78332
Street Address: TBD

Locality: Alice, TX 78332
Region: disclosed when applied
Postal code: disclosed when applied


Job Details


Data Collection Specialist - Amazon Astro

Date: 2021-10-19 (New)

Job Description: 1+ year of experience research, data collection, data analysis, utilizing data to drive process and system improvement, and effect quality assurance.

Company: Amazon.com Services LLC
Hiring Organization: Amazon.com Services LLC
Salary: TBD
Location: Bellevue, WA
Street Address: TBD

Locality: Bellevue, WA
Region: disclosed when applied
Postal code: disclosed when applied


Job Details


Customer Service Specialist

Date: 2021-10-19 (New)

Job Description: Meet quality assurance requirements and other key performance metrics. The Customer Service Specialists works in a fast-paced environment answering inbound…

Company: AdaptHealth LLC
Hiring Organization: AdaptHealth LLC
Salary: TBD
Location: Remote
Street Address: TBD

Locality: Remote
Region: disclosed when applied
Postal code: disclosed when applied


Job Details


Program Specialist II (PSC Quality Improvement/Assurance Specialist), Grade 21

Date: 2021-10-19 (New)

Job Description: Experience identifying strategies for quality improvement. This position is a member of the Police Emergency Communications Center (ECC) Quality Improvement…

Company: Montgomery County Government
Hiring Organization: Montgomery County Government
Salary: TBD
Location: Gaithersburg, MD
Street Address: TBD

Locality: Gaithersburg, MD
Region: disclosed when applied
Postal code: disclosed when applied


Job Details


Quality/Training Specialist I

Date: 2021-10-19 (New)

Job Description: Customer service and/or call center experience. Compiles and reports quality audit results to various internal departments as required.

Company: Anthem
Hiring Organization: Anthem
Salary: TBD
Location: Atlanta, GA 30326
Street Address: TBD

Locality: Atlanta, GA 30326
Region: disclosed when applied
Postal code: disclosed when applied


Job Details


Quality Assurance Audit Specialist

Date: 2021-10-19 (New)

Job Description: Utilize and audit customer interaction call records, agent call documentation, call center data and other information to identify quality issues and coach…

Company: Piper Companies
Hiring Organization: Piper Companies
Salary: TBD
Location: Linthicum Heights, MD
Street Address: TBD

Locality: Linthicum Heights, MD
Region: disclosed when applied
Postal code: disclosed when applied


Job Details


Quality Assurance & Control Specialist I - Remote - VA/MD/NC

Date: 2021-10-19 (New)

Job Description: Focus on quality and customer service; Quality Assurance/ Control Specialist I (QACSI) is responsible for assessing the quality of the performance of our care…

Company: Atlantic Union Bank
Hiring Organization: Atlantic Union Bank
Salary: TBD
Location: Richmond, VA 23219
Street Address: TBD

Locality: Richmond, VA 23219
Region: disclosed when applied
Postal code: disclosed when applied


Job Details


Quality Assurance Specialist- Medicare Sales

Date: 2021-10-19 (New)

Job Description: Monitor and evaluate inbound and outbound sales calls for compliance and quality metrics and liaise with our third party call quality vendor.

Company: Health IQ
Hiring Organization: Health IQ
Salary: TBD
Location: Remote
Street Address: TBD

Locality: Remote
Region: disclosed when applied
Postal code: disclosed when applied


Job Details


Quality Specialist I -- Remote Available

Date: 2021-10-19 (New)

Job Description: Participate in continuous quality improvement initiatives and serve as a resource to others regarding quality concerns. 10% travel may be required.

Company: Centene Corporation
Hiring Organization: Centene Corporation
Salary: TBD
Location: Charlotte, NC 28262
Street Address: TBD

Locality: Charlotte, NC 28262
Region: disclosed when applied
Postal code: disclosed when applied


Job Details


Protective Services Hotline Specialist W5286

Date: 2021-10-19 (New)

Job Description: This position is required to be available to work varying shifts depending on call volume and the needs of the State Hotline.

Company: Virginia Dept of Social Services
Hiring Organization: Virginia Dept of Social Services
Salary: TBD
Location: Richmond, VA
Street Address: TBD

Locality: Richmond, VA
Region: disclosed when applied
Postal code: disclosed when applied


Job Details


Member Experience Specialist -- Remote Available

Date: 2021-10-19 (New)

Job Description: 3+ years of customer service experience, preferably in a healthcare call center environment. Answer incoming or make outbound healthcare contact center calls to…

Company: New Hampshire Healthy Families
Hiring Organization: New Hampshire Healthy Families
Salary: TBD
Location: Bedford, NH 03110
Street Address: TBD

Locality: Bedford, NH 03110
Region: disclosed when applied
Postal code: disclosed when applied


Job Details


Call Center Representative

Date: 2021-10-19 (New)

Job Description: Meets or exceeds established productivity, quality assurance and Call Center performance standards. Reviews and corrects any realtime or batch quality assurance…

Company: Pediatric Specialists of Virginia
Hiring Organization: Pediatric Specialists of Virginia
Salary: TBD
Location: Fairfax, VA
Street Address: TBD

Locality: Fairfax, VA
Region: disclosed when applied
Postal code: disclosed when applied


Job Details


Customer Support Specialist I

Date: 2021-10-19 (New)

Job Description: In this role, you will be responsible for providing key support to our customers with troubleshooting, quality assurance, and any other questions they may have.

Company: Mimeo.com, inc
Hiring Organization: Mimeo.com, inc
Salary: TBD
Location: Memphis, TN
Street Address: TBD

Locality: Memphis, TN
Region: disclosed when applied
Postal code: disclosed when applied


Job Details


Quality Assurance Specialist

Date: 2021-10-19 (New)

Job Description: Verifying the quality of difficult and large project locates. Thorough understanding of elements contained in NULCA standards, company procedures, state one…

Company: Stake Center Locating Inc.
Hiring Organization: Stake Center Locating Inc.
Salary: TBD
Location: Arlington, VA 22201
Street Address: TBD

Locality: Arlington, VA 22201
Region: disclosed when applied
Postal code: disclosed when applied


Job Details


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