A person working as a Customer Service Scheduling Analyst Call Center in United States of America will on average earn $28349 per year (pre-tax value). Salary is provided in USD ($/dollar) value.
Below is a break-down of yearly, monthly, weekly and hourly rate.
| Rate Type | Amount (USD) |
|---|---|
| Yearly salary | $28,349.00 |
| Weekly salary | $545.17 |
| Daily salary | $77.67 |
| Hourly salary | $9.71 |
This means customer service scheduling analyst call center salary is below average!
Job Industry: customer service
Description: A customer service scheduling analyst in a call center is responsible for managing and optimizing the scheduling of customer service representatives. They analyze call volumes, patterns, and trends to create efficient schedules that ensure adequate staffing levels. This involves forecasting call volumes, monitoring real-time call data, and adjusting schedules as needed to meet service level agreements. The analyst also collaborates with other departments to gather information on upcoming events or promotions that may impact call volumes. They use workforce management software to generate reports and track key performance indicators such as average handle time, service level, and occupancy rate. Additionally, the analyst provides recommendations for process improvements and helps implement changes to enhance overall efficiency and customer satisfaction.
Tagged with: customer service, scheduling analyst, call center, workforce management, service level agreements, efficiency improvement.