A person working as a Director Customer Experience in United States of America will on average earn $123605 per year (pre-tax value). Salary is provided in USD ($/dollar) value.
Below is a break-down of yearly, monthly, weekly and hourly rate.
| Rate Type | Amount (USD) |
|---|---|
| Yearly salary | $123,605.00 |
| Weekly salary | $2,377.02 |
| Daily salary | $338.64 |
| Hourly salary | $42.33 |
This means director customer experience salary is above average!
Job Industry: customer service
Description: A Director of Customer Experience is responsible for overseeing and improving the overall customer journey and satisfaction within an organization. They develop strategies to enhance the customer experience by analyzing customer feedback, identifying pain points, and implementing solutions to address them. This role involves collaborating with various departments, such as marketing, sales, and product development, to ensure a seamless and consistent customer experience across all touchpoints. The Director of Customer Experience also establishes and monitors key performance indicators (KPIs) to measure customer satisfaction and loyalty. They lead a team of customer service representatives, ensuring they are well-trained and equipped to provide exceptional customer support. Additionally, the Director of Customer Experience stays updated on industry trends and best practices to continuously improve the customer experience.
Tagged with: Customer Experience, Customer Satisfaction, Customer Journey, Customer Support, KPIs, Strategy