A person working as a It Help Desk Agent in United States of America will on average earn $39787 per year (pre-tax value). Salary is provided in USD ($/dollar) value.
Below is a break-down of yearly, monthly, weekly and hourly rate.
| Rate Type | Amount (USD) |
|---|---|
| Yearly salary | $39,787.00 |
| Weekly salary | $765.13 |
| Daily salary | $109.01 |
| Hourly salary | $13.63 |
This means it help desk agent salary is below average!
Job Industry: information technology
Description: An IT Help Desk Agent is responsible for providing technical assistance and support to end-users regarding computer systems, hardware, software, and network-related issues. They respond to inquiries, diagnose and troubleshoot problems, and offer solutions or workarounds to ensure the smooth operation of computer systems. This role involves documenting and tracking user requests, escalating complex issues to appropriate teams, and following up with users to ensure their problems are resolved satisfactorily. IT Help Desk Agents may also be involved in setting up new user accounts, installing and configuring software, and providing basic training on computer systems.
Tagged with: IT Support, Technical Assistance, Troubleshooting, Customer Service, Computer Systems, Software Installation