A person working as a Senior Customer Service Representative (csr) in United States of America will on average earn $42601 per year (pre-tax value). Salary is provided in USD ($/dollar) value.
Below is a break-down of yearly, monthly, weekly and hourly rate.
| Rate Type | Amount (USD) |
|---|---|
| Yearly salary | $42,601.00 |
| Weekly salary | $819.25 |
| Daily salary | $116.72 |
| Hourly salary | $14.59 |
This means senior customer service representative (csr) salary is below average!
Job Industry: customer service
Description: A Senior Customer Service Representative (CSR) is responsible for supervising and leading a team of customer service representatives while ensuring exceptional customer service delivery. They handle complex customer inquiries, complaints, and escalations, providing solutions and resolving issues promptly. The Senior CSR monitors team performance, providing feedback and coaching to improve customer satisfaction and efficiency. They collaborate with other departments to address customer concerns, streamline processes, and enhance service quality. Additionally, they analyze customer data and trends to identify areas for improvement and develop strategies to enhance customer experience. The Senior CSR may also assist in developing training programs and materials for new hires and provide ongoing training to the team. This role requires excellent communication, problem-solving, and leadership skills.
Tagged with: Senior Customer Service Representative, Team Leadership, Customer Satisfaction, Problem Solving, Communication Skills, Customer Experience Improvement